New collection available in the online store

General Conditions


2 allée des Feuillantines

94800 Villejuif



Tel : +330611523984

Email : 

Regime : Simplified Micro Social

VAT : 45095342700025


Site host : LIVETECH

Address : Rua dos Fundões, 151

3700-121 São João da Madeira


Telephone: +351 256001959


Publisher : ZELMÉ


The General Conditions apply to all orders for Products on the website. offers Women's Ready-to-Wear products for sale. You are invited to read the general conditions of sale of the website before placing the order. Placing an order on the website implies your unreserved acceptance of the General Terms and Conditions of Sale. Some changes may be made to these Terms and Conditions of Sale periodically, so you are advised to consult them regularly. You guarantee that you are of legal age and not a trader for the use of this website.

Use of the Website

You must be of legal age to use the website. If you are a minor, the authorisation of one of your parents or one of your legal representatives is required to place an order on the website, so the company cannot be held responsible.

All personal information and contact details provided must be complete and accurate when you register on the website. You are responsible for updating this information by logging into "My Account."



The prices shown on the product sheets are in Euros (€) all taxes included (TTC).

ZELMÉ reserves the right to modify its prices on the understanding that the price appearing on the day of the order will be the only one applicable to the Customer.

The prices indicated do not include shipping charges invoiced in addition to the price of the products ordered. Shipping costs are indicated before the final validation of the order.

The payment requested and the amount indicated on the invoice correspond to the total amount (including VAT) including shipping costs. 

The Items remain the property of ZELMÉ until the total amount of the order has been received.



The products offered are those which appear on the website, within the limits of available stock.

ZELMÉ reserves the right to modify the product assortment at any time.

Each product is presented on the website in the form of a description showing its main characteristics. The photographs are as faithful as possible but do not commit ZELMÉ in any way.

The sale of the products presented on the website is intended for Customers in France and abroad.

The offer of products for sale on the website is valid as long as they are visible on the website.

ZELMÉ remains the owner of the Products until full payment has been received for the order.


Customer Account

Before any order, the Customer must create an account on the website, in the account creation section.

The username and password are strictly confidential, where applicable, and ZELMÉ will not be responsible for them. If you do not wish to create an account, you may make and pay for purchases as a guest.

The Customer must identify himself on his account if he wishes to order or consult the status of his order.


Place an Order

Connect to your account, or create one or choose Guest User:
Select the product(s) and add to the cart. Modify the contents of the cart if necessary
Check the shipping address or enter a new one,
Check and validate the contents of the cart,
Check the details and the amount of the order,
Confirm the order by clicking on "Confirm my request"

After validation, the Customer will receive an email confirming the order.


ZELMÉ offers the possibility of paying for its products in 3 installments.

The Product is paid for by secure payment according to the following terms:
Payment data are exchanged in encrypted mode using the protocol defined by the approved payment provider Paypal and Stripe intervening for banking transactions carried out on the ZELMÉ website.
The bank account corresponding to the card used for payment is debited the moment the Customer places the order.

Any order showing fraudulent use of a bank card will be canceled.

The Products ordered will only be shipped after full payment by the Customer.



The Products are delivered in France and abroad to the address indicated by the Customer when ordering on the website.
Shipping time varies between 5 and 15 days depending on the country and the shipping method.

Delivery costs are free within the European Zone. 
Delivery costs in non-European Zone will be calculated according to the country and the delivery method. 

Orders registered on Friday from 1 pm Saturday, Sunday and public holidays are processed on Monday or the following working day.

ZELMÉ will not be held liable for shipping of Products delayed by an unforeseeable event beyond ZELMÉ's control. The Customer will be informed of the situation.

The Product returned outside the above-mentioned conditions will be refused and returned to the customer. The Customer may not request reimbursement.


Right to retract

The Customer has a period of 14 days of withdrawal from the date of receipt of his order (article L221-18). The withdrawal will not be accepted beyond the period of 14 days.

The Customer must send an email to with Invoice Number and the product reference, also whether it is exchange or return. If ths a exchange, please indicate the size.

After send the email, please send the product to the follow address:


2 allée des Feuillantines

94800 Villejuif


The return costs are the responsibility of the customer and for a period of 14 days after the invoice data.



The Customer has 14 days to return the Product intact, unworn, unused, unwashed, in its original, undamaged packaging.

The Product returned that does not meet the conditions mentioned above will be refused and returned to the customer. The Customer may not request reimbursement.

No exchange will be made without presentation of the completed return slip enclosed in the package.

After this period of 14 days of return, the sale will be considered as final, ZELMÉ will not be able to apply the Product refund.

The return costs are the responsibility of the customer. It is their responsibility to ensure proof of the sending of the return. In the event of a dispute, the Customer must be able to provide proof of the shipment of the Product.

The full amount paid for the Product will be refunded within 14 days from the day of receipt of the returned Product (article L. 221-24).

The Products should be returned to the following address :

2 allée des Feuillantines

94800 Villejuif



It is advisable to choose a tracked shipping service. The risks of loss or damage will not be the responsibility of Zelmé.

The return cannot be processed without receipt of the Products.

The seller is required to ship goods in conformity with the contract and is liable for any lack of conformity existing at the time of shipping.

Legal Conformity Guarantees

Article L211-4 of the Consumer Code :

The seller is required to ship goods in conformity with the contract and is liable for any lack of conformity existing at the time of shipping.

Article L211-5 of the Consumer Code, the goods must:

Be suitable for the use usually expected of a similar good and, if applicable:

Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model.

Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.

Article 1646 Civil Code:

If the seller was unaware of the defects in the merchandise, he will only be required to return the amount paid, and reimburse the buyer for the costs incurred by the sale.

Article L211-9

In case of lack of conformity, the buyer chooses between repair or replacement of the merchandise. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.


Intellectual Property Rights

All intellectual property rights and site content are the exclusive property of ZELMÉ. Any partial or total reproduction or use of any element of the website is strictly prohibited without the express authorization of ZELMÉ, which reserves the right to initiate legal proceedings for intellectual property.

This website uses cookies to provide you a better user experience. By using the website you consent to the use of cookies See more